Strengthening Workforce Capability through Professionalisation of Employment and Development Pathways
The Community Housing Workforce Capability (CHWC) Framework conveys the capabilities that are valued and commonly required for successful performance in key community housing roles, teams and organisations. It offers a practical and structured approach to recruiting, onboarding, developing and retaining staff, supported by various learning and development tools and resources.
Designed to support current and future needs of the industry, the CHWC Framework is underpinned by extensive research of the organisational practices, experiences and needs of frontline, managerial and specialist staff working in Access & Demand, Tenancy and Assets. It details a range of attributes, skills and knowledge requirements across four groups of capability to foster employee performance, growth and satisfaction.