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Community Housing Workforce Capability Framework

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Capability Profile Tool

Designed for key Community Housing Employees

Supporting Application, Tenancy & Asset Management

The CHWC Framework is designed to address the needs and requirements of frontline, managerial and specialist staff employed in supporting application, tenancy and asset management. It outlines and guides employees to acquire or advance their skills, knowledge and careers by undertaking job and industry related training throughout key phases of employment.

By using the Capability Profile Tool, the following items are generated by area and role type:

  • Capability Profile – indicating the desired and required attributes, skills and knowledge of staff 
  • Learning & Development Journey Map – a structured guide of capabilities aligned to stages of employment for assessment and development
  • Induction Program – suggested components of training for new employees to successfully prepare for their role
  • Competency Assessment Guide – to assess and track levels of competence and progress against each capability
  • Learning & Development Resources – various training options and resources to support capability development

 

Capability Profile Tool

Uncover your capability and relevant tools by selecting from the options below.

Your Profile
Individual Employee
People Manager
Recruiting Manager
Area of Work
AD
Access & Demand
A
Assets
T
Tenancy
Role Type
FS
Frontline Staff

e.g. Client Relations Officer, Client Services Officer, Housing Access Officer, Tenancy Officer, Tenancy Coordinator, Neighbourhood Officer

TM
Team Leader OR Manager

e.g. Team Leader, Senior Housing Manager, Service Delivery Manager

S
Specialist

e.g. Technical Officer, Case Manager, Community Services Manager, Divisional Manager Sustainable Communities

Your Tools

Assess your:

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Capability Profile

These are the commonly desired and required attributes, skills and knowledge for this area of work and role. They are categorised within four core groups of capability.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Learning & Development Journey Map

Beginning with an indication of the desired attributes, skills and knowledge staff bring to an organisation, this map guides training goals and ideal timeframes to support performance against stages of employment, experience in industry and level of competence.

DOWNLOAD FILE

Induction Program

Offered by CHIA NSW as well as within each organisation, this suggested induction is designed to effectively help prepare and progress in a new role by becoming familiar with the industry and necessary information, policies and procedures.

DOWNLOAD FILE

Induction Program

Offered by CHIA NSW as well as within each organisation, this suggested induction is designed to effectively help prepare and progress in a new role by becoming familiar with the industry and necessary information, policies and procedures.

DOWNLOAD FILE

Induction Program

Offered by CHIA NSW as well as within each organisation, this suggested induction is designed to effectively help prepare and progress in a new role by becoming familiar with the industry and necessary information, policies and procedures.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Learning & Development Resources

A range of training options, methods and resources are suggested and available to support learning and development of each capability and fulfilling aspects of the job.

GO TO RESOURCES

Competency Assessment Guide

By referring to each capability’s description, three broad levels of competency can be used to assess individual attributes, skills and knowledge. This guide can help keep track of competency and subsequent progression.

DOWNLOAD FILE

Have a training enquiry or request? Contact our Learning & Development Team
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